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Members of the platform have expressed outrage after an update resulted in listings displaying inaccurate size information.

The popular resale platform has updated its size classifications for women's and children's garments failing to inform every member regarding the update.

Digital Channels Reaction

Numerous buyers and vendors have taken to social media claiming that product pages now present a modified sizing category versus the original listing due to the recalibration.

The company said the updated approach better aligns with comparable marketplaces.

The platform has recommended to examine their items and manually change the size where appropriate, causing user dissatisfaction.

Measurement Approach Updates

Previously, the sizing featured a single numeric size and a letter, like S/8 or M/10.

The updated approach includes an alphabetical indicator and numerical range like S/UK 8-10.

In some cases, the measurements have been reclassified - such as a large size was previously a 12 but is now a UK 16-18.

Member Experiences

A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".

"Not many brands say XL is a 20-22," as the platform currently indicates.

Another user, from Glasgow, explained products she uploaded with size 14 tags were showing in the marketplace as larger sizing 20-22.

"If anyone [who is] size 20-22 buys them they will likely be quite upset," she explained.

Manual Updates

A different user, from Derby, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".

"This situation is especially annoying, because of my ongoing medical condition and platform income has been essential after experiencing income reduction," she explained.

Platform Context

The service features exceeding 100 million members, with 18 million British users.

It has proved a popular alternative compared to resale services such as eBay and Depop.

This isn't the first time when a surprising modification to the app has proved unpopular: earlier, the service retracted a modification concerning shipment methods due to shopper criticism.